Refund policy

Refund & Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, our return and refund policy is outlined below.

 

Returns

We offer a 14-day return policy, which means you have 14 days from the date your tracking information confirms delivery to request a return.

To be eligible, items must:

  1. Be in the same condition you received them.
  2. Be unused, unopened, and in original packaging.
  3. Have all original seals intact (bottles must not be filled with liquid).
  4. Be accompanied by a receipt or proof of purchase.
  5. Include your order number in your return request so we can locate and verify your order. (VERY IMPORTANT)


There are no restocking fees for approved returns.

To start a return, contact us at info@getwodr.com. Returns must be shipped to:

1025 Easton Rd, #1091, Willow Grove, PA 19090

Items sent back without prior approval will not be accepted. The buyer is responsible for return shipping costs, unless the item arrived damaged or defective. Original shipping charges are non-refundable.

 

Damages and Issues

Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect. We will evaluate the issue and make it right.

If your item was damaged during shipping, we will cover the cost of return shipping and either send a replacement or issue a refund. Proof of damage with photos will be required.

 

Exceptions

The following items are not eligible for return:

  1. Sale items
  2. Gift cards

 

Exchanges

The fastest way to get the item you want is to return the product you have. Once your return is accepted, you can place a new order for the replacement item.

 

Refunds

Once we receive and inspect your return, we will notify you of approval or denial. If approved, refunds will be issued to your original payment method within 10 business days.

Please note, banks and credit card companies may take additional time to process and post refunds.

If it has been more than 15 business days since your return was approved and you have not received your refund, contact us at info@getwodr.com.